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Our Refund Policy regarding
allergic reactions to products.

We at Feel Holdings Limited place your health and satisfaction at the forefront of our operations. We take all reports of allergic reactions to our products with the utmost seriousness. This policy outlines our commitment to diligently investigate any such reported instances while maintaining the confidentiality and privacy of the customer.

We would like to clarify that Feel Holdings Limited does not issue refunds based on reports of allergic reactions to our products. This is due to the individual nature of allergies and sensitivities. We ensure all our products are clearly labelled with their ingredients, including common allergens, to allow our customers to make informed purchasing decisions. Consequently, we encourage all customers to carefully review these ingredient lists prior to purchase and consumption, especially if they have known allergies or sensitivities. We greatly appreciate your understanding in this matter.

In cases where you do get an allergic reaction, we will do our best to investigate this further as per below:

1. Information Disclosure and Consent

To facilitate our investigation, we kindly ask that you provide relevant details regarding the reaction and the product involved. Rest assured, all the information you provide will be treated with absolute confidentiality and used solely for the purpose of our investigation. We will not disclose any details further without your explicit consent.

2. Procedure for Reporting Allergic Reactions

Please follow the steps below to report an allergic reaction:

2.1 Provide personal and order details: This includes your full name, order number, and product in question.
2.2 Submit a clear picture of the product with the batch code clearly visible. This will help us trace the specific production batch of the product.
2.3 Detail the allergic reaction: This includes the type of reaction experienced, the time frame between using the product and the reaction, and any professional medical consultation sought after the reaction. If you sought medical attention, kindly provide details of the health professional or establishment involved.
2.4 Your cooperation will significantly aid our understanding of the potential causes, and will contribute to preventing similar incidents in the future.

3. Ingredients and Allergen Information

We wish to remind our customers that the ingredients of each product are comprehensively listed on the product's purchasing page, as well as on the product packaging itself. This includes common allergens. It is your responsibility to check this information prior to purchase and use, to avoid potential allergens.

4. Additional Information Requirement

Please be aware that in certain instances, we may request further evidence, such as a doctor's letter or photographic proof of the reaction. This would be necessary to support your claim and aid in our investigation. Please contact our Customer Service Team if you need further clarification on this policy. We sincerely thank you for your cooperation and understanding.